EKXBike Electric Off-Road Bicycle X-21
- Affected
- An electric bicycle intended for cross-country use, supplied with wall plug and charger.
- The problem
- The product presents a serious risk of fire as there is no evidence that it has been assessed using relevant UK conformity assessment procedures as a valid Declaration of Conformity was not supplied.
- What to do
- The import has been rejected at the border.
Product information
| Type | Motor Vehicles (including spare parts) – Motorcycles |
|---|---|
| Brand | EKXBike |
| Model | X-21 |
| Product Carton Identifiers | OK250528045379. |
| Country of Origin | China |
| Product Description | An electric bicycle intended for cross-country use, supplied with wall plug and charger. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of fire as there is no evidence that it has been assessed using relevant UK conformity assessment procedures as a valid Declaration of Conformity was not supplied. In the absence of evidence to demonstrate the conformity of the product, it may be possible for it to overheat and catch fire. Improvements are also required to the product markings, instructions, and labelling.
This product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
The import has been rejected at the border.
Additional information
PSD notification number: 2509-0089
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 10 October 2025. This page summarises an official notice. Details can change – always follow the official notice.