Fitbit Ionic Smartwatch
- Affected
- A smartwatch with coloured LED screen and three buttons down the right hand side. The model number FB503 is on the back of Ionic, under the ‘CE’ mark and above the clasp.
- The problem
- The Smartwatch presents a risk of burns as the battery can overheat when in use.
- What to do
- The product has been recalled from end users. Owners of an Ionic smartwatch should stop using it and register to receive a refund. For further information on the recall, please visit https://help.fitbit.com/en/ionic.htm
Product information
| Type | Gadgets – Smart Watch |
|---|---|
| Model Number | FB503 |
| Production period | January 2017 to December 2020 |
| Country of Origin | Taiwan and China |
| Product description | A smartwatch with coloured LED screen and three buttons down the right hand side. The model number FB503 is on the back of Ionic, under the ‘CE’ mark and above the clasp. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The battery in the Ionic smartwatch can overheat, presenting a risk of burns when the product is in use and being worn.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product has been recalled from end users. Owners of an Ionic smartwatch should stop using it and register to receive a refund. For further information on the recall, please visit https://help.fitbit.com/en/ionic.htm
Additional information
PSD case number: 2203-0041
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 4 March 2022. This page summarises an official notice. Details can change – always follow the official notice.