Ford Mach-e recall: 25C84 Mach-E – SYNC Software Update
Yes – some of these vehicles are being recalled
- What's wrong
- On affected vehicles the software repair for previous recall 21C16 may not have been delivered properly and the underlying condition may still exist meaning the incorrect software could cause the eCall system to not work as intended.
- What to do
- Contact a Ford dealer to book the free repair. Update the SYNC module software and perform an additional verification process to ensure the configuration has been installed correctly.
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
On affected vehicles the software repair for previous recall 21C16 may not have been delivered properly and the underlying condition may still exist meaning the incorrect software could cause the eCall system to not work as intended.
The fix
Update the SYNC module software and perform an additional verification process to ensure the configuration has been installed correctly.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| Mach-e | 16 Feb 2021 | 25 Mar 2021 | 9 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 13 February 2026. This page summarises an official notice. Details can change – always follow the official notice.