Ford recall: CrossCar: Sync3 Rear-View Camera Software Update
Yes – some of these vehicles are being recalled
- What's wrong
- On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.
- What to do
- Contact a Ford dealer to book the free repair. Update the vehicle software to the latest level.
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.
The fix
Update the vehicle software to the latest level.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| Kuga | 11 Mar 2019 | 11 Mar 2019 | 1 |
| Kuga | 29 Mar 2019 | 29 Mar 2019 | 2 |
| Kuga | 9 Sep 2019 | 12 Sep 2019 | 2 |
| Kuga | 4 Dec 2019 | 17 Dec 2019 | 2 |
| Kuga | 2 Jan 2020 | 29 May 2020 | 284 |
| Kuga | 29 May 2020 | 2 Oct 2020 | 110 |
| Kuga | 6 Oct 2020 | 17 Nov 2020 | 39 |
| Kuga | 14 Oct 2020 | 19 Feb 2021 | 227 |
| Kuga | 25 Feb 2021 | 1 Jun 2021 | 68 |
| Kuga | 18 Jun 2021 | 7 Sep 2021 | 33 |
| Kuga | 8 Sep 2021 | 22 Oct 2021 | 28 |
| Kuga | 27 Oct 2021 | 2 Feb 2022 | 19 |
| Kuga | 19 Jan 2022 | 28 Feb 2022 | 8 |
| Kuga | 9 Mar 2022 | 12 May 2022 | 14 |
| Kuga | 13 Jun 2022 | 30 Sep 2022 | 14 |
| Kuga | 5 Oct 2022 | 5 Jul 2023 | 16 |
| Transit | 11 Mar 2021 | 11 Mar 2021 | 1 |
| Mondeo | 20 Sep 2019 | 20 Sep 2019 | 1 |
| Fiesta | 8 Mar 2019 | 8 Mar 2019 | 1 |
| Fiesta | 30 Apr 2019 | 29 May 2019 | 2 |
| Fiesta | 14 Jan 2020 | 14 Jan 2020 | 1 |
| Galaxy | 24 May 2019 | 24 May 2019 | 1 |
| Focus | 18 Sep 2018 | 18 Sep 2018 | 1 |
| Focus | 5 Dec 2018 | 22 Mar 2019 | 3 |
| Focus | 3 Apr 2019 | 19 Jun 2019 | 2 |
| Focus | 20 Aug 2020 | 20 Aug 2020 | 1 |
| Focus | 29 Nov 2021 | 29 Nov 2021 | 1 |
| Transit Courier | 12 Sep 2019 | 12 Sep 2019 | 1 |
| Transit Custom | 25 Jan 2020 | 25 Jan 2020 | 1 |
| Ecosport | 21 Jun 2019 | 21 Jun 2019 | 1 |
| Ecosport | 13 Jan 2020 | 13 Jan 2020 | 1 |
| Explorer | 11 Apr 2023 | 29 Jun 2023 | 8 |
| Puma | 12 Aug 2020 | 12 Aug 2020 | – |
| Puma | 15 Dec 2020 | 15 Dec 2020 | 1 |
| Puma | 25 Feb 2021 | 25 Feb 2021 | 1 |
| Puma | 30 Jun 2022 | 30 Jun 2022 | 1 |
| Tourneo Custom | 9 Sep 2019 | 9 Sep 2019 | 1 |
| Mustang | 22 Aug 2018 | 22 Aug 2018 | 2 |
| Mustang | 11 Oct 2018 | 25 Mar 2019 | 27 |
| Mustang | 1 Apr 2019 | 12 Apr 2019 | 5 |
| Mustang | 27 Aug 2019 | 21 Jan 2020 | 18 |
| Mustang | 30 Oct 2019 | 30 Oct 2019 | 2 |
| Mustang | 29 Jan 2020 | 10 Aug 2020 | 7 |
| Mustang | 5 Jan 2021 | 6 Mar 2021 | 6 |
| Mustang | 26 Jan 2021 | 5 Aug 2021 | 7 |
| Mustang | 31 Jan 2022 | 9 Feb 2022 | 3 |
| Mustang | 13 Jun 2022 | 6 Sep 2022 | 3 |
| Edge | 24 Sep 2018 | 21 Nov 2018 | 11 |
| Edge | 5 Dec 2018 | 5 Dec 2018 | 10 |
| Edge | 1 May 2019 | 2 May 2019 | 2 |
| Ranger | 19 Jul 2019 | 4 Oct 2019 | 2 |
| Ranger | 18 Mar 2021 | 11 Apr 2021 | 2 |
| Puma | 14 Dec 2021 | 14 Dec 2021 | 1 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 8 September 2025. This page summarises an official notice. Details can change – always follow the official notice.