Ford recall: Multi Vehicle Line (MVL): Telecommunications Control Module (TCU) loss of Function Software Update
Yes – some of these vehicles are being recalled
- What's wrong
- Affected vehicles may experience a loss of emergency call system (eCall) functionality which impacts both automatic and manual eCall events.
- What to do
- Contact a Ford dealer to book the free repair. Update the Telematics Control Unit software to the latest level.
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
Affected vehicles may experience a loss of emergency call system (eCall) functionality which impacts both automatic and manual eCall events.
The fix
Update the Telematics Control Unit software to the latest level.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| Focus | 18 Oct 2019 | 21 Oct 2022 | 374 |
| Galaxy | 14 Jan 2021 | 23 Mar 2023 | 110 |
| Kuga | 17 Dec 2019 | 25 Feb 2022 | 700 |
| Kuga | 1 Mar 2022 | 30 May 2022 | 604 |
| Kuga | 30 May 2022 | 21 Oct 2022 | 1,819 |
| Kuga | 4 Oct 2022 | 9 Feb 2024 | 3,976 |
| Mondeo | 14 Nov 2019 | 12 Nov 2020 | 13 |
| Puma | 14 Nov 2019 | 18 Feb 2022 | 157 |
| Puma | 2 Mar 2022 | 24 Jun 2022 | 359 |
| Puma | 24 Jun 2022 | 10 Dec 2022 | 892 |
| Puma | 13 Dec 2022 | 13 Apr 2023 | 644 |
| Puma | 4 Apr 2023 | 1 Sep 2023 | 1,005 |
| Puma | 9 Jun 2023 | 17 Apr 2024 | 2,236 |
| S-max | 20 Nov 2020 | 27 Mar 2023 | 67 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 5 May 2026. This page summarises an official notice. Details can change – always follow the official notice.