Ford Transit Custom and Tourneo Custom recall: 25S58 – Transit Custom PHEV and Explorer PHEV – Software update
- What's wrong
- On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery…
- What to do
- Contact a Ford dealer to book the free repair. Update the Battery Energy Control Module software. If a high voltage battery cell capacity anomaly is detected replace the high voltage battery pack.
What’s wrong
On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.
The fix
Update the Battery Energy Control Module software. If a high voltage battery cell capacity anomaly is detected replace the high voltage battery pack.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| Transit Custom | 6 Dec 2019 | 20 Apr 2021 | 34 |
| Tourneo Custom | 18 Sep 2021 | 20 Sep 2021 | 2 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 29 July 2025. This page summarises an official notice. Details can change – always follow the official notice.