Happy Hounds Wales Ltd recalls frozen raw dog food products because of the possible presence of salmonella
- Affected
- Frozen Beef Kidney; Frozen Whole Heart; Frozen Chicken and Beef Sleeve; Frozen Lamb and Beef Sleeve; Frozen Diced Heart
- The problem
- The products listed above may contain salmonella. Salmonella is a bacterium that can cause illness in humans and animals. The product could therefore carry a potential risk because of the presence of salmonella, either through direct handling of the pet food, or indirectly, for example…
- What to do
- (pet owners): If you have bought any of the above products do not use them. Instead, return them to the store from where they were bought for a full refund. When handling and serving raw pet food it is always advised to clean utensils and feeding bowls thoroughly after use.…
Products affected
Frozen Beef Kidney
- Pack size: 1kg
- Batch code 962 · Best before 26 October 2021
Frozen Whole Heart
- Pack size: Individual Item
- Batch code 962 · Best before 26 October 2021
Frozen Chicken and Beef Sleeve
- Pack size: 1kg
- Batch code 1344/962 · Best before 2 November 2021
Frozen Lamb and Beef Sleeve
- Pack size: 1kg
- Batch code 962-966 · Best before 4 November 2021
Frozen Diced Heart
- Pack size: 1.5kg
- Batch code 962 · Best before 26 October 2021
Risk
The products listed above may contain salmonella. Salmonella is a bacterium that can cause illness in humans and animals. The product could therefore carry a potential risk because of the presence of salmonella, either through direct handling of the pet food, or indirectly, for example from pet feeding bowls, utensils or contact with the faeces of animals.
In humans, symptoms caused by salmonella usually include fever, diarrhoea and
abdominal cramps. Infected animals may not necessarily display signs of illness, but
symptoms can include diarrhoea.
Action taken by the company
Happy Hounds Wales Ltd is recalling the above products on a precautionary basis. Point of sale notices will be displayed in all retail stores that are selling these products. These notices explain to customers why the products are being recalled and tell them what to do if they have bought the product.
What you should do
(pet owners): If you have bought any of the above products do not use them. Instead, return them to the store from where they were bought for a full refund. When handling and serving raw pet food it is always advised to clean utensils and feeding bowls thoroughly after use. Consumers should wash hands thoroughly after handling raw pet food, bowls, utensils or after contact with the faeces of animals. Raw pet food should be stored separately from any food (especially ready to eat foods). Care should be taken when defrosting to avoid cross contamination of foods and surfaces.
More information
Happy Hounds Wales Ltd is taking the precautionary step of recalling a number of raw dog food products because they may contain salmonella.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 27 November 2020. This page summarises an official notice. Details can change – always follow the official notice.