Heybike EC Compact City E-Bike
- Affected
- Cream and black e-bike with stabiliser.
- The problem
- The product presents a high risk of injuries as the rear brake does not operate as required.
- What to do
- The import has been rejected at the border.
Product information
| Type | Hobby/Sports Equipment – Cycles (Powered) |
|---|---|
| Brand | Heybike |
| Model | EC COMPACT CITY |
| Serial Number | 2410070478 |
| Country of Origin | Singapore |
| Product Description | Cream and black e-bike with stabiliser. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of injuries as the rear brake does not operate as required. The mineral oil can leak out of the rear brake lever, causing the hydraulic rear brake system to become inoperable. If the brake was to fail or malfunction during use, the rider could experience a loss of control and fall. Improvements are also required to marking, labelling and documentation.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
The import has been rejected at the border.
Additional information
PSD notification number: 2508-0073
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 23 December 2025. This page summarises an official notice. Details can change – always follow the official notice.