Lexmark Industrial Laser Printer

Product information

Type	Machinery – Laser printer
Model	MS725dvn Specialty Printer
Batch Number(s)	50G0585 • 50G0634 • 50G0630 • 50G0631 • 50G0635 • 50G0329 • 50G0427 • 50G0508 • 50G0521 • 50G0586 • 50G0610 • 50G0755 • 50G0788
Country of Origin	China
Product Description	Laser printer intended for commercial use in dark grey and light grey
Product Report and Image	Link to product image and PDF

Hazard

The product presents a risk of fire as a metal part inside the printers may dislodge. This poses a risk of failure and in very rare cases of a potential fire.

The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.

Corrective action

The manufacturer has launched a modification programme and have provided consumers with a repair kit, asking them to complete the repair as soon as possible. They have claimed the metal part can easily be fixed with a free repair kit so that the metal part won’t dislodge.

If you need help with the repair, please consult their instructional video under Installing the spring retainer Lexmark MS725

If you do not find an answer to your question here, please reach out to the technical support under support.lexmark.com

Additional information

PSD notification: 2501-0202

Notified by: Office for Product Safety and Standards

Can I get a refund?

In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.

Updated 6 February 2025. This page summarises an official notice. Details can change – always follow the official notice.