LMSTARZ 3.8m Telescopic Ladder sold via Amazon
- Affected
- A silver and black telescopic ladder that can extend up to 3.8 metres.
- The problem
- The ladders present a serious risk of injuries as the locking mechanism on the rungs can fail, potentially resulting in the user falling unexpectedly
- What to do
- Affected end users have been contacted directly and are advised to return their product to their place of purchase. Consumers are advised to contact their Amazon seller via the following link: https://www.amazon.co.uk/gp/css/order-history?ref_=nav_orders_first
Product information
| Type | Other – Telescopic ladders |
|---|---|
| Brand | LMSTARZ |
| Amazon ASIN | B0B8JM5PGW |
| Amazon listing name | 3.8M Telescopic Ladder 12.5FT Multi-Purpose Stainless Steel Telescoping Ladder Extendable Portable Sturdy Loft Ladder with EN131 Standard for Draw Wall Replace Bulb Clean Window Repair Roof |
| Country of Origin | China |
| Product Description | A silver and black telescopic ladder that can extend up to 3.8 metres. |
| Product Report and Image | Link to product image and PDF |
Hazard
The ladders present a serious risk of injuries as the locking mechanism on the rungs can fail, potentially resulting in the user falling unexpectedly. When unlocking and sliding the ladder up, the ladder may also pose a risk of crushing the user’s hands as under the weight of the upper sections, the ladder falls in an uncontrolled manner. The markings and users’ instructions do not state the ladder’s class and some of the other required documentation was not present.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The product has been recalled from end users by Amazon. The listing has been removed by the online marketplace (Amazon).
Affected end users have been contacted directly and are advised to return their product to their place of purchase. Consumers are advised to contact their Amazon seller via the following link: https://www.amazon.co.uk/gp/css/order-history?ref_=nav_orders_first
Additional information
PSD case number: 2411-0016
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 26 November 2024. This page summarises an official notice. Details can change – always follow the official notice.