Mercedes-Benz Vans SPRINTER 907, VITO 447, SPRINTER 910 recall: The behaviour of the emergency call system might not meet specifications
Yes – some of these vehicles are being recalled
- What's wrong
- On certain vehicles the behaviour of the emergency call system might not meet specifications.
- What to do
- Contact a Mercedes-Benz Vans dealer to book the free repair. Update the software of the HERMES communication module for the emergency call system on the affected vehicles
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
On certain vehicles the behaviour of the emergency call system might not meet specifications.
The fix
Update the software of the HERMES communication module for the emergency call system on the affected vehicles
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| SPRINTER 907 | 12 Apr 2018 | 21 Dec 2020 | 2,533 |
| VITO 447 | 12 Apr 2018 | 21 Dec 2020 | 2,533 |
| SPRINTER 910 | 12 Apr 2018 | 2 Dec 2020 | 2,533 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 1 December 2021. This page summarises an official notice. Details can change – always follow the official notice.