Mercedes-Benz Vans Vito and Sprinter recall: The behaviour of the emergency call system might not meet specifications
Yes – some of these vehicles are being recalled
- What's wrong
- The behaviour of the emergency call system might not meet specifications.
- What to do
- Contact a Mercedes-Benz Vans dealer to book the free repair. Update the software of the communication module for the emergency call system on the affected vehicles.
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
The behaviour of the emergency call system might not meet specifications.
The fix
Update the software of the communication module for the emergency call system on the affected vehicles.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| Vito | 28 Mar 2018 | 10 Nov 2020 | 27,214 |
| Sprinter | 28 Mar 2018 | 10 Nov 2020 | 27,214 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 8 June 2021. This page summarises an official notice. Details can change – always follow the official notice.