Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers
- Affected
- A lithium-ion battery-powered bike with wall plug charger.
- The problem
- The products present a serious risk of fire as the charger, plug and transformer are non-compliant.
- What to do
- The import has been rejected at the border.
Product information
| Type | Hobby/sports equipment – Cycles (Powered) |
|---|---|
| Brand | Ridstar |
| Models | Q20-Plus, Q20-Mini, E26 Pro |
| Other product identifiers | XQS0023(1145036), CY-14S5P-YW-1040Wh, 20250118NMB33VXCY5220 |
| Country of Origin | China |
| Product Description | A lithium-ion battery-powered bike with wall plug charger. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of fire as the charger has poor quality soldering, and the transformer does not meet the minimum requirements for creepage and clearance distances. The plug also does not meet the dimensional requirements of BS 1363 because the distance from the live pin to the outside edge is too small. If the product was left plugged in overnight, the charger and plug could overheat, causing a fire.
The products do not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border.
Additional information
PSD number: 2506-0011
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 17 June 2025. This page summarises an official notice. Details can change – always follow the official notice.