Rikade Telescopic Ladders sold via Amazon
- Affected
- A variety of Rikade-branded unpainted and black telescopic ladders supplied in brown cardboard packaging.
- The problem
- The product presents a serious risk of injuries as they do not support a sufficient load and do not include the relevant stabilisers for ladders over 3m.
- What to do
- The listings have been taken down. If you bought one, stop using it and contact the seller for a refund.
Product information
| Type | Other – Telescopic Ladders |
|---|---|
| Country of Origin | China |
| Product Description | A variety of Rikade-branded unpainted and black telescopic ladders supplied in brown cardboard packaging. |
| Product Report and Image | Link to Product Image and PDF |
List of Affected Models
| Product Name | SKU | Barcode | Amazon ASIN |
|---|---|---|---|
| 2.6M | XQ-SST-2.6-UK | – | B09XHJ2GWH |
| 2.6M, black | XQ-SST-BLACK-2.6-UK | – | B09XHJ2GWH |
| 2.6M with hooks | XQ-GGT-2.6-UK | X001MPV3ZL | B0B7DXSSR6 |
| 2.6M with hooks, black | XQ-GGT-BLACK-2.6-UK | – | B09JFPP3GK |
| 3.2M | XQ-SST-3.2-UK-NEW2 | – | B09XHJ2GWH |
| 3.2M black | XQ-SST-BLACK-3.2-UK-NEW | – | B09XHJ2GWH |
| 3.2M with hooks | XQ-GGT-3.2-UK | – | B09JFPP3GK |
| 3.2M with hooks, black | XQ-GGT-BLACK-3.2-UK | – | -B09JFPP3GK |
| 3.8M | XQ-SST-3.8-UK | – | B0BCW4FNPK |
| 3.8M black | XQ-SST-BLACK-3.8-UK | – | B09XHJ2GWH |
| 3.8M with hooks | XQ-GGT-3.8-UK | – | B09JFPP3GK |
| 3.8M with hooks, black | XQ-GGT-BLACK-3.8-UK | – | B09JFPP3GK |
| 5M | XQ-SST-5-UK | – | B09XHJ2GWH |
| 5M black | XQ-SST-BLACK-5-UK | – | B09XHJ2GWH |
| 5M with hooks | XQ-GGT-5-UK | – | B09JFPP3GK |
| 5M with hooks, black | XQ-GGT-BLACK-5-UK | – | B09JFPP3GK |
| 6.2M | XQ-SST-6.2-UK | – | B0BCW4FNPK |
| 6.2M black | XQ-SST-BLACK-62-UK | – | B0BCW4FNPK |
| 6.2M with hooks | XQ-GGT-BLACK-6.2-UK | X001M0BTYV | B0B7DXSSR6 |
| 6.2M with hooks, black | XQ-GGT-6.2-UK | – | B0BCW4FNPK |
Hazard
The products present a serious risk of injuries as the safety features designed to protect the user’s hands when collapsing the ladders may fail during use. The ladders tested could not support a sufficient load before failing and collapsing, which could cause the user to fall from a height. Additionally, the ladders over 3M did not include a stabiliser, such as a bar at the base, to widen it meaning it is unstable during use and could cause the user to fall.
The products also required improvements to marking, labelling and documentation.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
The import has been rejected at the border.
The listings have been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2404-0006
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 11 June 2024. This page summarises an official notice. Details can change – always follow the official notice.