S Drives Pro Electric Scooter sold by Smyths (2306-0084 and 2409-0135)
- Affected
- A black and grey electric scooter.
- The problem
- The product has been recalled for repair as it has been identified that the pin at the base of the handlebar can detach during use, which could result in users falling.
- What to do
- Update - 30th October 2024: As of 29th August 2024, repairs are no longer being offered. Smyths Toys now advise all affected consumers to stop using the product immediately and return it to their nearest store for a full refund.
Product information
| Type | Machinery – Electric scooter |
|---|---|
| Product code | 217740 |
| Barcode | 3569700019516 |
| Sales period | From November 2022 |
| Product Description | A black and grey electric scooter. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
It has been identified that the pin at the base of the handlebar can detach during use, which could result in users falling, presenting a risk of injuries.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
The product has been recalled from end users for repair. For further details, please access the Smyths Toys recall site at the following link: https://www.smythstoys.com/product-information
Update – 30th October 2024: As of 29th August 2024, repairs are no longer being offered. Smyths Toys now advise all affected consumers to stop using the product immediately and return it to their nearest store for a full refund.
You can find your nearest store using the Store Finder: www.smythstoys.com/store-finder
For further assistance, please call 0333 344 1157 (UK) or email the Smyths Toys help desk on cshelpdesk@smythstoys.com.
Additional information
PSD case number: 2306-0084 and 2409-0135
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 7 July 2023. This page summarises an official notice. Details can change – always follow the official notice.