Segway Off-board Charger recall: Charger may be incorrectly wired
- What's wrong
- When charging the battery externally from the vehicle there is a possibility that the earth provision for some sides of charger enclosure may not function. This is due to the anodising and bonding of the charger enclosure not being sufficiently conductive. For the unit to…
- What to do
- Contact a Segway dealer to book the free repair. A power supply cable with Ground Fault Circuit Interrupter will be supplied for all affected charger units.
What’s wrong
When charging the battery externally from the vehicle there is a possibility that the earth provision for some sides of charger enclosure may not function. This is due to the anodising and bonding of the charger enclosure not being sufficiently conductive. For the unit to be affected the hot AC wire must detach and contact a part of the charger enclosure that does not have effective earth provision. If the above situation occurs the user could be subject to an electric shock.
The fix
A power supply cable with Ground Fault Circuit Interrupter will be supplied for all affected charger units.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| Off-board Charger | 27 Sep 2013 | 8 Apr 2016 | 64 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 5 May 2017. This page summarises an official notice. Details can change – always follow the official notice.