Shimano Hollowtech 11 speed Crank Arms for bicycles
- Affected
- Five models of bicycle crank arms.
- The problem
- The product presents a risk of injuries as it has been identified that the outer cover of the crank arm may start to separate from the main crank arm body, posing potential fall and injury hazards to consumers.
- What to do
- Owners of affected bicycles should immediately stop using the product and contact an authorised Shimano dealer for the product to be inspected.
Product information
| Type | Hobby / sports equipment – Bicycle cranksets |
|---|---|
| Brand | Shimano DURA ACE and ULTEGRA |
| Affected models | FC-6800 – ULTEGRA, FC-9000 – DURA-ACE , FC-R8000 – ULTEGRA , FC-R9100 – DURA-ACE, FC-R9100P – DURA-ACE |
| Sales period | 2012 to 30 June 2019 |
| Affected production codes | KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE and RF |
| Country of Origin | Japan |
| Product Description | Five models of bicycle crank arms. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a risk of injuries as it has been identified that the outer cover of the crank arm may start to separate from the main crank arm body, posing potential fall and injury hazards to consumers.
The affected products do not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Modification programme.
Owners of affected bicycles should immediately stop using the product and contact an authorised Shimano dealer for the product to be inspected.
Shimano Europe has established an inspection and replacement programme. If a crank arm fails inspection, Shimano Europe will provide a replacement of equal or greater value than the previous crank arm, at Shimano Europe’s sole expense.
Users should consult the consumer notice to check whether the inspection programme applies to their crank set. Further information on the corrective action can be found in the consumer notice at the following link: https://bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html
Additional information
PSD case number: 2309-0122
Notified by: Office for Product Safety and Standards.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 3 October 2023. This page summarises an official notice. Details can change – always follow the official notice.