Tacx NEO Bike Plus
- Affected
- An indoor, stationary smart bike trainer.
- The problem
- The product presents a risk of fire as it has been identified that the internal components of the power supply board may malfunction. This may lead to overheating, or under certain circumstances, a fire.
- What to do
- Modification programme
Product information
| Type | Hobby/sports equipment – Exercise Bike |
|---|---|
| Brand | Garmin |
| Model | Tacx NEO Plus |
| Country of Origin | Netherlands |
| Product Description | An indoor, stationary smart bike trainer. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of fire as it has been identified that the internal components of the power supply board may malfunction. This may lead to overheating, or under certain circumstances, a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Modification programme. The safety alert with further information can be downloaded at the following link: https://www8.garmin.com/fitness/pdfs/NEO_Bike_Plus_Service_Alert.pdf.
Tacx have issued a software update and have offered all affected consumers a replacement external power supply. To request your replacement power supply, please visit https://supportforms.garmin.com/form/neo-bike-plus-replacement-power-supply-request-form to order your replacement.
In addition, Tacx are also offering new power cords to affected consumers free of charge. This will allow users to use Tacx NEO Bike Plus with full functionality while preventing the safety issue occurring.
Additional information
PSD notification number: 2407-0175
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 14 October 2024. This page summarises an official notice. Details can change – always follow the official notice.