Velux New Generation Glass Rooflights
- Affected
- Mains-powered, remote-controlled flat roof window.
- The problem
- The product presents a high risk of electric shock as under particular circumstances, condensation can accumulate in the part of the window where the transformer and actuator are mounted, which can cause them to become live.
- What to do
- Owners are advised to refrain from any physical contact with the window itself and must contact Velux to arrange for a service technician to inspect the flat roof window. For further information, access the Velux website at: https://www.velux.co.uk/get-started/electrical-flat-roof-window-warning.
Product information
| Type | Construction Products – Powered Roof Window |
|---|---|
| Brand | Velux |
| Model Number | CVU 090090 02 2SUDA |
| Scope of issue | Only products with the combination of the product name CVU and where the 7th and 8th digits of the product code are ‘02’ are affected by this issue. The product range was launched in July 2021 and all window sizes can be impacted. The solar-powered version of the flat roof window is not impacted, and neither are older Velux flat roof windows. |
| Country of Origin | Denmark |
| Product Description | Mains-powered, remote-controlled flat roof window. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a high risk of electric shock as under particular circumstances, the design of the product can allow condensation to accumulate in the part of the window where the transformer and actuator are mounted. This can cause metal parts of the flat roof window, such as the chain, reset button and rain sensor, to become live. A person may touch part of the product at a high voltage and receive an electric shock or be electrocuted.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
Velux have implemented two service solutions to address the safety risk.
Owners are advised to refrain from any physical contact with the window itself and must contact Velux to arrange for a service technician to inspect the flat roof window. For further information, access the Velux website at: https://www.velux.co.uk/get-started/electrical-flat-roof-window-warning.
Additional information
PSD case number: 2305-0086
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 30 May 2023. This page summarises an official notice. Details can change – always follow the official notice.