Wild Planet Mood Boost Tea Lights sold via Not On The High Street
- Affected
- 3 cream candle ‘tea lights’ packaged in a black box accompanied by other aroma products
- The problem
- The product has been recalled as the edges of the tea light cup may melt.
- What to do
- Customers are asked to contact the manufacturer directly to send the faulty products back and to receive a replacement. Letters are being sent to all customers of the product either directly by the manufacturer or via the distributor.
Product information
| Type | Other – Candle |
|---|---|
| Brand | Wild Planet |
| Sales Period | The product was dispatched between 24th January and 3rd February 2023. |
| Country of Origin | United Kingdom |
| Product Description | 3 cream candle ‘tea lights’ packaged in a black box accompanied by other aroma products |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product has been recalled due to the business identifying a manufacturing defect. It was found that the edges of the tea light cup may melt which could potentially cause safety issues. The candles have a stronger flame than normal due to a higher amount of the essential oil ingredients added to this particular batch of tealights. This flame can cause the sides of the tealight holders to melt which could result in a fire.
The product does not meet the requirements of The General Product Safety Regulations 2005.
Corrective action
Recall of the product from end users.
Customers are asked to contact the manufacturer directly to send the faulty products back and to receive a replacement. Letters are being sent to all customers of the product either directly by the manufacturer or via the distributor.
Additional information
PSD case number: 2302-0122
Notified by: Local Authority Trading Standards.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 28 February 2023. This page summarises an official notice. Details can change – always follow the official notice.