Windgoo B20 Electric Bike
- Affected
- A black electric bicycle with two small red and black wheels, black seat and handlebars.
- The problem
- The product presents a risk of fire as it has been identified that when the electric bike is being charged, it is possible for the lithium-ion batteries to go into failure mode, potentially leading to a thermal runaway and fire.
- What to do
- We strongly recommend that owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Product information
| Type | Machinery – Electric bike |
|---|---|
| Brand | Windgoo |
| Model | B20 |
| Country of Origin | China |
| Product Description | A black electric bicycle with two small red and black wheels, black seat and handlebars. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a risk of fire as it has been identified that when the electric bike is being charged, it is possible for the lithium-ion batteries to go into failure mode, potentially leading to a thermal runaway and fire.
Additionally, the responsible person has been unable to supply documentation to the satisfaction of the National Regulator that it meets the essential safety requirements. The instructions provided with the product were deemed insufficient as they did not contain all the required safety information.
The product does not meet the requirements of The Supply of Machinery (Safety) Regulations 2008.
Corrective action
Removal of the listing by the online marketplace (eBay).
We strongly recommend that owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD notification: 2410-0113
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 20 November 2024. This page summarises an official notice. Details can change – always follow the official notice.