Xtralis and System Sensor OSID-R Conventional Detector
- Affected
- An Open area Smoke Imaging Detection Unit (OSID) for protecting large, open areas. The above images show the labelling found on the right side of the unit after removing the cover.
- The problem
- The product presents a serious risk as it may fail to detect a fire.
- What to do
- The products have been recalled from end users.
Product information
| Type | Construction Products – OSID-R Conventional Detector |
|---|---|
| Brand | Xtralis and System Sensor |
| Models | OSI-RE and OSI-RE-SS |
| Affected batches | Between 1041 (included) and 3043 (included) (Please note that there are 57 affected units, all of which are traceable) |
| Country of Origin | Mexico |
| Product Description | An Open area Smoke Imaging Detection Unit (OSID) for protecting large, open areas. The above images show the labelling found on the right side of the unit after removing the cover. |
| Product Report and Image | Link to product image and PDF |
Hazard
It has been identified that a small number of affected detectors have failed and did not notify the fire panel of their failure. This may result in a fire being undetected, which may lead to users being trapped in a fire or receiving burns.
The affected detectors do not meet the requirements of the Construction Products Regulations 2013.
Corrective action
The affected products have been recalled from end users.
All 57 affected detectors are traceable through installers/customers and can be identified by a combination of the models and the production date codes.
Additional information
PSD number: 2409-0032
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 22 October 2024. This page summarises an official notice. Details can change – always follow the official notice.