BenQ GV31 Portable Mini Projector
- Affected
- White mini portable projector with rotating lens.
- The problem
- The product presents a risk of fire as it has been identified that the battery may overheat and enter into thermal runaway, causing a fire.
- What to do
- Consumers are asked to stop using the product immediately. To apply for a battery replacement or a device upgrade (GV32), please visit: BenQ Recall . Consumers can also contact the BenQ service hotline on (+44) (0) 207 216 0039.
Product information
| Type | Communication and media equipment – Projection Systems |
|---|---|
| Brand | BenQ |
| Barcode | 4718755092220 |
| Model | GV31 |
| Country of Origin | China |
| Product Description | White mini portable projector with rotating lens. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a risk of fire as it has been identified that the battery may overheat and enter into thermal runaway, causing a fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The product has been recalled from end users by BenQ.
Consumers are asked to stop using the product immediately. To apply for a battery replacement or a device upgrade (GV32), please visit: BenQ Recall . Consumers can also contact the BenQ service hotline on (+44) (0) 207 216 0039.
Additional information
PSD notification number: 2605-0190
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 29 May 2026. This page summarises an official notice. Details can change – always follow the official notice.