Mini Projector Q5 Mate
- Affected
- A small white projector supplied with AC adapter and black remote control.
- The problem
- The product presents a serious risk of electric shock as the plug face does not meet the dimensional requirements of BS 1363.
- What to do
- The import has been rejected at the border.
Product information
| Type | Communication and media equipment – Projection systems |
|---|---|
| Manufacturer | Shenzhen Chaoying Photo electric Co., Ltd |
| Model | Q5 MATE |
| Adapter model | HYGD2113-24W |
| Barcode | 921607010745 |
| Country of Origin | China |
| Product Description | A small white projector supplied with AC adapter and black remote control. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product presents a serious risk of electric shock as the plug face does not meet the dimensional requirements of BS 1363. This may result in the user receiving an electric shock when removing or inserting the plug from the socket. Additionally, the adaptor has poor internal construction with wires soldered directly to the PCB with no mechanical fixing. Some of the required documentation and markings were not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc (Safety) Regulations 1994.
Corrective action
The import has been rejected at the border.
Additional information
PSD case number: 2607-0189
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 4 August 2026. This page summarises an official notice. Details can change – always follow the official notice.