Google Pixel 4a Smartphone
- Affected
- Smartphone running on the Android operating system with a rechargeable lithium-ion battery.
- The problem
- The product presents a risk of fire as the batteries may overheat during normal use.
- What to do
- You do not need to contact Google if:
Product information
| Type | Communication and Media Equipment – Mobile Phones/Smartphones |
|---|---|
| Brand | |
| Model | Pixel 4a |
| Manufacturing and Sales Period | Affected products were manufactured between 2020 and May 2021 and sold between August 2020 and September 2022, but other distributors may have sold products beyond this date. |
| Country of Origin | Vietnam |
| Product Description | Smartphone running on the Android operating system with a rechargeable lithium-ion battery. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product has been identified as presenting a risk of fire as the batteries may overheat during normal use.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
This corrective action has been ongoing since January 2025.
Google initiated a remote firmware update in January 2025. Consumers with impacted units received email and on-device notifications of the firmware update, which was rolled out remotely and automatically to impacted devices. The update reduced the risk of the battery overheating by reducing its battery capacity and charging speed.
Consumers with impacted products may be eligible for a free repair, cash payment or Google Store hardware discount credit, depending on location. Access the Google website for further information, and to access the Registration Page, at the following link: g.co/pixel/4abattery
You do not need to contact Google if:
-
You have already received an appeasement
-
Google has already confirmed you do not have an impacted product
Additional information
PSD notification number: 2509-0316
Notified by: Office for Product Safety and Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 4 January 2025. This page summarises an official notice. Details can change – always follow the official notice.