Mercedes-Benz EQA and EQB recall: SRPC2500 – Update battery management system control unit software
- What's wrong
- Mercedes-Benz AG has determined that on certain EQA (243 platform) vehicles a risk of fire of the high-voltage battery (EB330) cannot be ruled out.
- What to do
- Contact a Mercedes-Benz dealer to book the free repair. As a remedy Mercedes-Benz AG via its Mercedes-Benz service partners will update the software of the battery management system on the affected vehicles. Until this remedy becomes available customers are…
What’s wrong
Mercedes-Benz AG has determined that on certain EQA (243 platform) vehicles a risk of fire of the high-voltage battery (EB330) cannot be ruled out.
The fix
As a remedy Mercedes-Benz AG via its Mercedes-Benz service partners will update the software of the battery management system on the affected vehicles. Until this remedy becomes available customers are instructed to charge their vehicle's battery only to a maximum of 80%.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| EQA | 22 Sep 2021 | 30 Jul 2024 | 5,803 |
| EQB | 10 Sep 2023 | 26 Oct 2023 | 3 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 17 April 2025. This page summarises an official notice. Details can change – always follow the official notice.