Mercedes-Benz recall: The behaviour of the emergency call system might not meet specifications
Yes – some of these vehicles are being recalled
- What's wrong
- The behaviour of the emergency call system might not meet specifications.
- What to do
- Contact a Mercedes-Benz dealer to book the free repair. Update the software of the communication module for the emergency call system.
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
The behaviour of the emergency call system might not meet specifications.
The fix
Update the software of the communication module for the emergency call system.
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| GLE | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| G Class | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| E-class Coupe/convertible | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| B Class/gla/glb | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| B CLASS(242) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| Amg Gt | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| A CLASS (177) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| CLS(218) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| M/gle/gl/gls-class | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| B CLASS (246) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| S-class Coupe/convertible | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| S-class | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| CLA(117) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| EQC | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| E-class | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| CLA(118) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| A CLASS(176) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| GLA | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| CLS(257) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| Slk/slc | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| Sl Class | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| GLE/GLS(167) | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| C-class | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
| GLC | 4 Jan 2016 | 29 Jan 2021 | 86,604 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 11 May 2021. This page summarises an official notice. Details can change – always follow the official notice.