Mercedes-Benz recall: THE EMERGENCY CALL SYSTEM (eCall) DOES NOT MEET THE SPECIFICATION
Yes – some of these vehicles are being recalled
- What's wrong
- On affected vehicles the software of the communication module for the emergency call system does not meet the specification
- What to do
- Contact a Mercedes-Benz dealer to book the free repair. Update the software of the communication module for the emergency call system
Source: Driver and Vehicle Standards Agency (DVSA)
Check your reg on DVSA ↗
What’s wrong
On affected vehicles the software of the communication module for the emergency call system does not meet the specification
The fix
Update the software of the communication module for the emergency call system
Vehicles affected
| Model | Built from | Built to | Vehicles |
|---|---|---|---|
| E-class | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| G Class | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| C-class | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| GLC | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| S-class | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| Amg Gt | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| CLS | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| B Class | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| SL | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| SLC | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| CLA | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| GLA | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
| A Class | 1 Mar 2017 | 30 Sep 2018 | 3,127 |
How to check your vehicle
Use the official DVSA checker with your registration number to see if your exact vehicle is included. If it is, the manufacturer should have written to the registered keeper. The repair is free, even if you bought the vehicle second-hand.
Updated 6 October 2020. This page summarises an official notice. Details can change – always follow the official notice.