Morco Gas Water Heaters: Primo (MP) / EUP
- Affected
- White domestic gas water heater. Affected models were supplied between 2018 and 2023.
- The problem
- The product presents a serious risk of fire as there is a risk of gas leaking which, if ignited, may set fire to flammable components on the front of the gas water heater.
- What to do
- Owners of gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves.
Product information
| Type | Gas appliances and components – Gas Water Heater |
|---|---|
| Product identifiers | Affected products are one of four models of open-flued water heaters: Primo 6 (MP6), Primo 11 (MP11), EUP6 and EUP11 |
| Country of Origin | Italy |
| Product description | White domestic gas water heater. Affected models were supplied between 2018 and 2023. |
| Product Report and Images | LInk to product images and PDF |
Hazard
A safety issue has been identified with Morco Open-Flued Gas Water Heaters which may be installed in mobile homes, caravans and domestic settings.
The product presents a risk of fire, explosion and injuries. There is a risk of gas leaking which, if ignited, may cause burns, explosions and injuries.
The products are not in conformity with the requirements of Regulation 2016/426.
Corrective action
Morco have initiated a recall for affected appliances.
Owners of gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves.
Further information, including a form to request a refund or a replacement, can be accessed at the following link: https://morcoproducts.co.uk/important-water-heater-safety-warning/
Morco Products Ltd can be contacted on telephone number 01482 325456 or by email at gaswaterheaters@morcoproducts.co.uk
Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.
Additional information
PSD case number: 2310-0010
Notified by: Local Authority Trading Standards.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 15 January 2025. This page summarises an official notice. Details can change – always follow the official notice.