PIEPS and Black Diamond Avalanche Transceiver
- Affected
- Plastic units with LCD screen. A number of models, each with the manufacturer’s name (PIEPS) or the Black Diamond logo printed on the front or rear of the unit. The devices are worn by skiers/snowboarders/ snowmobilers so they can be located if they are buried in an avalanche. Images of…
- The problem
- The product presents a risk of malfunction leading to injuries/death, should an avalanche occur and the user be unable to request rescue assistance.
- What to do
- Consumers should immediately cease use of the product and follow the instructions provided on the PIEPS website: https://www.pieps.com/safety-check-mode-failure/?lang=en_uk
Product information
| Type | Communications and media equipment – avalanche transceiver |
|---|---|
| Models | PIEPS Micro BT Button, PIEPS Micro BT Race, PIEPS Micro BT Sensor, PIEPS POWDER BT, PIEPS PRO BT, PIEPS DSP PRO / SPORT, BLACK DIAMOND RECON and BLACK DIAMOND GUIDE |
| Country of Origin | Bosnia |
| Product Description | Plastic units with LCD screen. A number of models, each with the manufacturer’s name (PIEPS) or the Black Diamond logo printed on the front or rear of the unit. The devices are worn by skiers/snowboarders/ snowmobilers so they can be located if they are buried in an avalanche. Images of all affected models can be found on the PIEPS website. |
| Product Report and Image | Link to Product Image and PDF |
Hazard
The product has been found to present a risk to the user as certain transceivers and beacons do not pass a Safety Check. A defect in the electronics may prevent the unit from switching from SEND mode to SEARCH mode, resulting in no additional aid in the search and rescue process in the case of an avalanche.
Corrective action
Consumers should immediately cease use of the product and follow the instructions provided on the PIEPS website: https://www.pieps.com/safety-check-mode-failure/?lang=en_uk
Additional information
PSD case number: 2207-0385
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 3 January 2022. This page summarises an official notice. Details can change – always follow the official notice.