woom Children’s Bicycles and Balance Bikes
- Affected
- Seven models of woom children’s bicycles and balance bikes, designed for children aged 18 months to 14 years. The affected stem can be identified by the single silver screw.
- The problem
- The product presents a risk of injuries as the stem can fail during use.
- What to do
- Consumers in the UK must use the following email address to contact woom to arrange the delivery of their repair kit, or a repair at a dealer, if they have not yet been contacted: productsafetyEU@woom.com.
Product information
| Type | Hobby / Sports Equipment – Bicycles / Balance Bikes |
|---|---|
| Brand | woom |
| Model Years | 2018 to 2021 |
| Country of Origin | Poland |
| Product Description | Seven models of woom children’s bicycles and balance bikes, designed for children aged 18 months to 14 years. The affected stem can be identified by the single silver screw. |
| Product Report and Image | Link to Product Image and PDF |
Affected Models
| Model Name | Barcode |
|---|---|
| woom 1 | 9120083720013 (woom red), 9120083720020 (woom green), 9120083720037 (sky blue), 9120083720044 (purple haze), 9120083720051 (sunny yellow) |
| woom 1PLUS | 9120083721225 (woom red), 9210083721249 (woom green), 9120083721232 (sky blue), 9120083721256 (purple haze), 9120083721263 (sunny yellow) |
| woom 2 | 9120083720068 (woom red) 9120083720075 (woom green) 9120083720082 (sky blue) 9120083720099 (purple haze) 9120083720105 (sunny yellow) |
| woom 3 | 9120083720112 (woom red) 9120083720129 (woom green) 9120083720135 (sky blue) 9120083720143 (purple haze) 9120083720150 (sunny yellow) |
| woom 4 | 9120083720204 (woom red) 9120083720211 (woom green) 9120083720228 (sky blue) 9120083720235 (purple haze) 9120083720242 (sunny yellow) |
| woom 5 | 9120083720266 (woom red) 9120083720273 (woom green) 9120083720280 (sky blue) 9120083720297 (purple haze) 9120083720303 (sunny yellow) |
| woom 6 | 9120083720327 (woom red) 9120083720334 (woom green) 9120083720341 (sky blue) 9120083720358 (purple haze) 9120083720365 (sunny yellow) |
Hazard
The products have been identified as presenting a risk of injuries as it is possible for the stems to become loose or detach, which can cause the user to fall.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Consumers have been contacted by woom and/or the distributors of the products to warn them of the risks. Consumers will be provided with information directly on how to obtain a stem kit and instructions on how to repair the affected stems.
Alternatively, consumers can take their product to any bicycle shop to have the stem inspected/serviced by a bicycle mechanic. Consumers are advised to retain their receipt and they will be reimbursed for this service up to the value of £20.
The bicycle stem needs to be maintained over time (by the bike’s owner or a mechanic), just like any other bicycle component.
Consumers in the UK must use the following email address to contact woom to arrange the delivery of their repair kit, or a repair at a dealer, if they have not yet been contacted: productsafetyEU@woom.com.
Additional information
PSD case number: 2308-0066
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 18 August 2023. This page summarises an official notice. Details can change – always follow the official notice.