woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020)
- Affected
- The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard.
- The problem
- The product presents a risk of injuries as it has been identified that the cranks can fatigue and break in use.
- What to do
- The manufacturer has initiated a modification programme to correct the safety issue.
Product information
| Type | Hobby / sports equipment – Children’s bicycle |
|---|---|
| Brand | woom |
| Models | woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) |
| Country of Origin | Austria |
| Product Description | The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard. |
| Product Report and Image | Link to Product Image and PDF |
Affected products
| Product name | Sales period |
|---|---|
| woom ORIGINAL 6 (26”) | 2016 to 2020 |
| woom OFF/OFF AIR 5 & 6 | 2019 to 2020 |
Hazard
The cranks on the affected models can fatigue and break during use, which could result in the user falling from the bike and injuring themselves.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Modification programme.
Woom requests that owners of the affected woom ORIGINAL, woom OFF or woom OFF AIR please refrain from riding their bikes until the cranks have been replaced by a specialist.
Please access the Online Crank Checker here: https://www.surveymonkey.com/r/BZJQDB3 to check if your model is affected. If yes, order the newest woom crankset for free and find your nearest woom dealer using the woom retailer search function: https://intl-checkout.woom.com/apps/dealerlocator. Once you have located your nearest dealer, you can make an appointment to get your cranks replaced for free.
Please access the woom safety notice here: https://help.woombikes.com/article/1242-safety-notice-cranks for further details. For any further questions please contact productsafetyEU@woom.com.
Additional information
PSD case number: 2411-0062
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 26 November 2024. This page summarises an official notice. Details can change – always follow the official notice.