Ideal Heating Logic 2 Combi & System Boiler Range
- Affected
- White domestic combi boiler.
- The problem
- The product presents a risk of fire due to the dry operation, meaning the boiler lights gas but the heat generated doesn’t cool it.
- What to do
- Ideal has launched a modification programme to address the safety risk and has advised that customers can continue to use their boiler which should be repressurised to 1.5 bar. Instructions on how to do this can be found on the Ideal safety notice at the following link: https://idealheating.com/blog/important-customer-safety-notice.
Product information
| Type | Gas appliances and components – Domestic Gas Boiler |
|---|---|
| Product identifiers | See list of affected models below |
| Country of Origin | United Kingdom |
| Product description | White domestic combi boiler. |
| Product Report and Image | Link to product images and PDF |
List of affected models
| Part number | Product name |
|---|---|
| 228307 | IDEAL LOGIC COMBI2 C24 BOILER |
| 228308 | IDEAL LOGIC COMBI2 C30 BOILER |
| 228309 | IDEAL LOGIC COMBI2 C35 BOILER |
| 228352 | IDEAL LOGIC SYSTEM2 S15 BOILER |
| 228353 | IDEAL LOGIC SYSTEM2 S18 BOILER |
| 228354 | IDEAL LOGIC SYSTEM2 S24 BOILER |
| 228355 | IDEAL LOGIC SYSTEM2 S30 BOILER |
| 228334 | IDEAL LOGIC MAX COMBI2 C24 BOILER |
| 228335 | IDEAL LOGIC MAX COMBI2 C30 BOILER |
| 228336 | IDEAL LOGIC MAX COMBI2 C35 BOILER |
| 228376 | IDEAL LOGIC MAX SYSTEM2 S15 BOILER |
| 228377 | IDEAL LOGIC MAX SYSTEM2 S18 BOILER |
| 228378 | IDEAL LOGIC MAX SYSTEM2 S24 BOILER |
| 228379 | IDEAL LOGIC MAX SYSTEM2 S30 BOILER |
| 228329 | IDEAL LOGIC+ COMBI2 C24 BOILER |
| 228330 | IDEAL LOGIC+ COMBI2 C30 BOILER |
| 228331 | IDEAL LOGIC+ COMBI2 C35 BOILER |
| 228368 | IDEAL LOGIC+ SYSTEM2 S15 BOILER |
| 228369 | IDEAL LOGIC+ SYSTEM2 S18 BOILER |
| 228370 | IDEAL LOGIC+ SYSTEM2 S24 BOILER |
| 228371 | IDEAL LOGIC+ SYSTEM2 S30 BOILER |
| 228316 | IDEAL INDEPENDENT COMBI2 C24 BOILER |
| 228317 | IDEAL INDEPENDENT COMBI2 C30 BOILER |
| 228318 | IDEAL INDEPENDENT COMBI2 C35 BOILER |
| 28384 | KESTON SYSTEM2 S30 BOILER |
| 228344 | KESTON COMBI2 C30 BOILER |
| 228345 | KESTON COMBI2 C35 BOILER |
| 228319 | I MINI2 C24 BOILER |
| 228320 | I MINI2 C30 BOILER |
| 229983 | I MINI2 C35 BOILER |
The recall applies to all production of these models with a production date of prior to the 8th of January 2024.
Hazard
The product presents a risk of fire due to the dry operation, meaning the boiler lights gas but the heat generated does not cool it. There have been three incidents of boilers that have been able to continue to operate when the boiler heat exchanger has been full of air at a low pressure. This has allowed the heat exchanger and associated plastic components to be subject to significant heat allowing the plastic to flash to flame and result in fire outside of the appliance. There has also been a report of a customer having to extinguish flames.
Corrective action
Ideal has launched a modification programme to address the safety risk and has advised that customers can continue to use their boiler which should be repressurised to 1.5 bar. Instructions on how to do this can be found on the Ideal safety notice at the following link: https://idealheating.com/blog/important-customer-safety-notice.
Additional information
PSD number: 2401-0138
Notified by: Local Authority Trading Standards
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 22 February 2024. This page summarises an official notice. Details can change – always follow the official notice.