itsu (grocery) recalls frozen itsu 4 chocolate bao’buns because of undeclared milk
- Affected
- itsu 4 chocolate bao’buns
- The problem
- Milk
- Allergen
- Milk – not shown correctly on the label. Only a risk if you're allergic or intolerant to it.
- What to do
- If you have bought the above product and have an allergy or intolerance to milk or milk constituents do not eat it. For a full refund, send a photograph of the best before date to customerservice@itsugrocery.com or write to them at itsu (grocery), Partnership House, Carlisle Place, London, SW1P 1BX.…
Products affected
itsu 4 chocolate bao’buns
- Pack size: 180g
- Best before 14 December 2023 and 08 February 2024
Risk
Milk
This product may contain milk making it a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
Action taken by the company
itsu (grocery) is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a recall notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
What you should do
If you have bought the above product and have an allergy or intolerance to milk or milk constituents do not eat it. For a full refund, send a photograph of the best before date to customerservice@itsugrocery.com or write to them at itsu (grocery), Partnership House, Carlisle Place, London, SW1P 1BX. For more information contact itsu on 0333 224 9510.
More information
itsu (grocery) is recalling its frozen itsu 4 chocolate bao’buns as some packs may contain milk which is not declared on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 11 May 2023. This page summarises an official notice. Details can change – always follow the official notice.