itsu (grocery) recalls itsu veg gyoza because of undeclared prawns
- Affected
- itsu veg gyoza; itsu veg gyoza; itsu veg gyoza
- The problem
- Crustaceans
- Allergen
- Crustaceans – not shown correctly on the label. Only a risk if you're allergic or intolerant to it.
- What to do
- If you have bought the above product and have an allergy to crustaceans, do not eat it. For a full refund please send a picture of the batch code on the packaging to: customerservice@itsugrocery.com or write to itsu [grocery], 52-54 High Holborn, London WC1V 6RL
Products affected
itsu veg gyoza
- Pack size: 120g
- Batch code LH283 · Best before 11 December 2019
itsu veg gyoza
- Pack size: 120g
- Batch code LH293 · Best before 14 December 2019
itsu veg gyoza
- Pack size: 120g
- Batch code LH302 · Best before 12 December 2019, 29 January 2020 and 27 February 2020
Risk
Crustaceans
This product may contain prawns making it a possible health risk for anyone with an allergy to crustaceans.
Action taken by the company
itsu (grocery) are recalling the above product from customers and have contacted the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
What you should do
If you have bought the above product and have an allergy to crustaceans, do not eat it. For a full refund please send a picture of the batch code on the packaging to: customerservice@itsugrocery.com or write to itsu [grocery], 52-54 High Holborn, London WC1V 6RL
More information
itsu (grocery) is recalling itsu veg gyoza because the product may contain prawns which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to crustaceans. The recalled batches are only sold in Tesco Stores.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 3 August 2019. This page summarises an official notice. Details can change – always follow the official notice.