Itsu (grocery) recalls itsu vegetable fusion gyoza as they contain undeclared allergens
- Affected
- Itsu vegetable fusion gyoza
- The problem
- Crustaceans, fish, molluscs and egg
- Allergen
- Crustaceans, Egg, Fish, Molluscs – not shown correctly on the label. Only a risk if you're allergic or intolerant to them.
- What to do
- If you have bought the above product and have an allergy to crustaceans, and/or fish, and/or molluscs and/or an allergy or intolerance to egg do not eat it. Instead, for a full refund, send a picture of the best before date on the packaging to customerservices@itsugrocery.com or write to itsu…
Products affected
Itsu vegetable fusion gyoza
- Pack size: 300g
- Best before 11 April 2022
Risk
Crustaceans, fish, molluscs and egg
This product contains crustaceans, fish, molluscs and egg making it a possible health risk for anyone with an allergy to crustaceans, and/or fish, and/or molluscs and/or an allergy or intolerance to egg.
Action taken by the company
Itsu (grocery) is recalling the above product from customers and has contacted the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
What you should do
If you have bought the above product and have an allergy to crustaceans, and/or fish, and/or molluscs and/or an allergy or intolerance to egg do not eat it. Instead, for a full refund, send a picture of the best before date on the packaging to customerservices@itsugrocery.com or write to itsu (grocery), 40 Broadway, Westminster London SW1H 0BU, then dispose of the product at home.
More information
Itsu (grocery) is recalling itsu vegetable fusion gyoza because they contain crustaceans, fish, molluscs and egg which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to crustaceans, and/or fish, and/or molluscs and/or an allergy or intolerance to egg.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 12 May 2021. This page summarises an official notice. Details can change – always follow the official notice.