itsu (grocery) recalls itsu noodle’soup veg gyoza & greens because of undeclared crustaceans
- Affected
- itsu noodle’soup veg gyoza & greens
- The problem
- Crustaceans
- Allergen
- Crustaceans – not shown correctly on the label. Only a risk if you're allergic or intolerant to it.
- What to do
- If you have bought the above product and have an allergy to crustaceans, do not eat it. Instead, send a picture of the use by date on the packaging to customerservices@itsugrocery.com for a full refund, or if preferred, contact itsu (grocery) on 0333 224 9510.
Products affected
itsu noodle’soup veg gyoza & greens
- Pack size: 230g
- Use by All Use By dates up to and including 15 October 2022
Risk
Crustaceans
This product contains crustaceans, making it a possible health risk for anyone with an allergy to crustaceans.
Action taken by the company
itsu (grocery) is recalling the above product from customers and has contacted the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a recall notice to its customers, which explains to customers why the product is being recalled and tells them what to do if they have bought the product. Please see the attached notice.
What you should do
If you have bought the above product and have an allergy to crustaceans, do not eat it. Instead, send a picture of the use by date on the packaging to customerservices@itsugrocery.com for a full refund, or if preferred, contact itsu (grocery) on 0333 224 9510.
More information
itsu (grocery) is recalling chilled itsu noodle’soup veg gyoza & greens because some packs have been mispacked with a prawn gyoza that contains crustaceans which is not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to crustaceans.
Can I get a refund?
In most cases, yes – recalled items can usually be returned for a full refund, repair or replacement, often without a receipt. Follow the instructions in the notice above, or contact the shop you bought it from. More on your rights after a recall.
Updated 9 October 2022. This page summarises an official notice. Details can change – always follow the official notice.